2.5.2. Customer Feedback

Customer Feedback

An electronic customer feedback survey is launched following each NIF target shot. These surveys are used to provide user feedback to NNSA, LLNL management, and NIF management to determine how best to enhance and expand user facility services. In addition to the survey, other mechanisms for information gathering include:

  • A Monthly User Forum
  • The annual NIF User Group meeting
  • User Feedback Tool
  • PRPs
  • Program Management